Shipping & Return

AUSTRALIA-WIDE SHIPPING

We offer FREE SHIPPING for all orders over $50. For all orders less than $50, shipping is $11.90. Most orders are delivered between 2-5 business days national-wide, however some orders might take additional time.

We use real ingredients without adding any preservatives, stabilisers or numbers, this means our chocolate can be heat sensitive. Please keep in mind that most delivery is by road and your choccies and could end up spending a weekend or a night in a depot. Please consider this as we cannot take responsibility for melted products if you choose to make your purchase during warmer weather. We want you to receive your chocolate in the same quality we've made them!

Please ensure that someone is at the delivery address to receive the package, we do not take responsibility for packages left unattended.

We do not ship on Friday, Saturdays, Sundays or public holidays to avoid orders being stuck in transit. We do our best to protect your order using ice packs and heat protective materials during the warmer months.

NEW ZEALAND

Zone 1 (from AUD $12.95)

Available up to 2kg via Australia Standard and Express Post.

INTERNATIONAL SHIPPING

International Economy Shipping Rates are available

Please send us an email prior to you order:

hello@chowcacao.com.au

RETURN

We are unable to exchange/refund change of mind orders, we take care to deliver your chocolate bars to you safely. Though if for whatever reason you receive damaged bars, please email hello@chowcacao.com.au within 7 days of receiving your delivery and we will sort this out for you as soon as possible.

Thank you :)