Shipping & Return


Shipping is FREE for all orders over $50. For all orders under $50, shipping is $7.90 with regular post. 

Our orders are sent using our courier provider Sendle. Sendle is Australia’s first carbon neutral delivery service. Deliveries are sent 100% carbon neutral, with no impact on the planet!


Your order will be dispatched within 1-3 working days after purchasing.

Please note that we do not ship on Saturdays, Sundays or public holidays. While we will do all we can to ensure your order is delivered on time, Chow Cacao cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 


New South Wales, Victoria, Queensland (3-5 business days)
Tasmania, South Australia (5-8 business days)
Northern Territory, Western Australia (7-10 business days)   



  International flat-rates coming sooner than you think!  We can organize International Shipping in the meantime at your expense depending on the weight calculated by Australia Post.  (up to 21 business days) 



We are unable to exchange/refund change of mind orders, we take care to deliver your chocolate bars to you safely. Though if for whatever reason you receive damaged bars, please email within 7 days of receiving your delivery and we will sort this out for you as soon as possible.    
Thank you :)