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Shipping & Return

Shipping Policy

Domestic Shipping

Shipping is FREE on orders over $65 Australia wide. For orders under $65, we charge a flat rate of $9.95.

Your order will be dispatched within 1-3 business days and delivery from Byron Bay will take 1-2 days depending in your location.

We use real ingredients without adding any preservatives, stabilisers or numbers, this means our chocolate can be heat sensitive. Please keep in mind that most delivery is by road and your choccies could end up spending a weekend or a night in a depot. Please consider this as we cannot take responsibility for melted products if you choose to make your purchase during warmer weather. We want you to receive your chocolate in the same quality we've made them! 

Please ensure that someone is at the delivery address to receive the package, we do not take responsibility for packages left unattended.

International Shipping

International shipping is a flat rate of $39.95.
Please note that delivery to locations other than Australia may take up to 6 weeks.
Chow Cacao is not responsible for border fees, taxes or customs charges.


Please note:

We are not able to accept returns for any reason due to the perishable nature of our products.

We do not ship on Fridays, Saturdays, Sundays or public holidays to avoid orders being stuck in transit. We do our best to protect your order using heat protective materials during the warmer months.

Should your chocolate melt in transit unfortunately we can't be held responsible for this. 


Refund Policy 

We are producing daily, which means only chocolate that meets our strict quality standards will make it out the door. We are unable to exchange/refund change of mind orders. We are not able to accept returns for any reason due to the perishable nature of our products.
Enjoy our chocolates and thanks for your support :)