Shipping & Return

AUSTRALIA-WIDE SHIPPING

 

Shipping is FREE for all orders over $50. For all orders under $50, shipping is $7.90 with regular post. 

Our courier cannot deliver to PO boxes, so please only enter a home or work address. If you enter a PO Box or Parcel Locker number, we will need an alternate address before the order can leave the warehouse. 

We do not have express post as an option in checkout- however if you require an urgent order or you don´t have the option of a home or work address please email hello@chowcacao.com.au and we can organise this for you. Express postage will be at your expense, and will be calculated based on weight and location.

Our orders (apart from express) are sent using our courier provider Sendle. Sendle is Australia’s first carbon neutral delivery service. Deliveries are sent 100% carbon neutral, with no impact on the planet!

Your order will be dispatched within 1-3 working days after purchasing.

Please note that we do not ship on Saturdays, Sundays or public holidays. While we will do all we can to ensure your order is delivered on time, Chow Cacao cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 

 

New South Wales, Victoria, Queensland

(3-5 business days)

Tasmania, South Australia

(5-8 business days)

Northern Territory, Western Australia

(7-10 business days)

 

 

INTERNATIONAL SHIPPING

 

International flat-rates coming sooner than you think! 

However we can organize International Shipping in the meantime at your expense depending on the weight calculated by Australia Post. 

(up to 21 business days) 

 

RETURN

We are unable to exchange/refund change of mind orders, we take upmost care to deliver your chocolate bars to you safely. Though if for whatever reason you receive damaged bars, please email hello@chowcacao.com.au within 7 days of receiving your delivery and will sort this out for you as soon as possible. 

  

 Thank you :)