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Shipping & Return

Shipping Policy

Shipping is free on orders over $70 Australia wide. For orders under $70, we charge a flat rate of $9.95.

We send orders out using Sendle, Australia Post, Aramex and other courier service. Orders are usually dispatched within 1-2 business days, and depending on where you are, usually take between 3-5 days to arrive. Rural areas may take longer. We'll update your order with your tracking number once it's dispatched. 

We use real ingredients without adding any preservatives, stabilisers or numbers, this means our chocolate can be heat sensitive. Please keep in mind that most delivery is by road and your choccies could end up spending a weekend or a night in a depot. Please consider this as we cannot take responsibility for melted products if you choose to make your purchase during warmer weather. We want you to receive your chocolate in the same quality we've made them! 

Please ensure that someone is at the delivery address to receive the package, we do not take responsibility for packages left unattended.

We do not ship on Fridays, Saturdays, Sundays or public holidays to avoid orders being stuck in transit. We do our best to protect your order using ice packs or/and heat protective materials during the warmer months.

International Shipping

International shipping is a flat rate of $39.95.
Please note that delivery to locations other than Australia may take up to 6 weeks.
Chow Cacao is not responsible for border fees, taxes or customs charges.

COVID-19 delays
In some cases, we're also experiencing delays due to the extra demand put on post and logistics services due to COVID-19. We're grateful for your patience in the meantime.


Refund Policy 

We are producing daily, which means only chocolate that meets our strict quality standards will make it out the door. With this in mind, we cannot guarantee refunds on chocolate purchases. We are unable to exchange/refund change of mind orders. If for whatever reason you receive damaged chocolate please email within 7 days of receiving your delivery and we will sort this out for you as soon as possible.
Enjoy our chocolates and thanks for your support :)