Shipping & Return

AUSTRALIA-WIDE SHIPPING

We offer FREE Shipping for all orders over $50. For all orders under $50, shipping is $8.90.

Your order will be ready for dispatched within 1-2 working days after purchase. However some orders may take additional time.

Please note that we do not ship on Friday, Saturdays, Sundays or public holidays to avoid orders being stuck in transit. Chocolate is heat sensitive, we do our best to protect your order using ice packs and heat protective materials during the warmer months. We can not take any responsibility if the product arrives melted, please do not order during the hot weather period (30° or higher). While we will do all we can to ensure your order is delivered on time, Chow Cacao cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 

Please allow 2-5 working days for delivery anywhere in Australia.

 

NEW ZEALAND

Zone 1 (from AUD $12.95)
Available up to 2kg via Australia Standard and Express Post.

 

INTERNATIONAL SHIPPING

International Economy Shipping Rates for up to 2kg are available.

 

Please note that we do not ship on Saturdays, Sundays or public holidays. While we will do all we can to ensure your order is delivered on time, Chow Cacao cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 

Zone 2 (from AUD $13.80)

China

Zone 3 (from AUD $15.00)

Asia (Hong Kong, India, Indonesia, Japan, North Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam)

Zone 4 (from AUD $17.00)

US & Canada

Zone 5 (from AUD $15.95)

Pacific Islands (Brunei, Cambodia, Cook Island, Fiji, French Polynesia, Lao, Myanmar, Nauru, Nepal, New Caledonia, Pakistan, Papua New Guinea, Philippines, Samoa, Solomon Islands, Tonga, Vanuatu) 

Zone 6 (from AUD $19.50)

United Kingdom & Ireland

Zone 7 (from AUD $20.90)

Major Europe (France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland)

Zone 8-9 (from AUD $28.90)

Other Countries (Arab Emirates, Argentina, Austria, Bahrain, Belgium, Brazil, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iran, Israel, Kenya, Kuwait, Macedonia, Malta, Mauritius, Mexico, Nigeria, Peru, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Slovenia, South Africa, Turkey, Ukraine)

 
RETURN
We are unable to exchange/refund change of mind orders, we take care to deliver your chocolate bars to you safely. Though if for whatever reason you receive damaged bars, please email hello@chowcacao.com.au within 7 days of receiving your delivery and we will sort this out for you as soon as possible.
   
Thank you :)